Reporting and Data Management Capabilities Enhanced by 45%
32%
Improvement in compliance adherence
44%
Reduction in decision-making time
47%
Decrease in breach identification time
The Client, SeaLink, is Australia’s largest integrated land and marine, tourism, and public transport service provider with established international operations in London and Singapore. It is a diverse multi-modal transport business, boasting performance-driven capabilities across ferry, bus, and light rail. SeaLink transports more than 206 million customers per year, has over 8,900 employees, and operates approximately 3,500 buses and 116 ferries. Business Intelligence has been the main contributor to their impeccable planning to deliver world-class customer service and a great holiday experience. With an aim to be the best in the industry, SeaLink management is looking for a consolidated view of Travel, Finance, and Contact Center Data.
Unveiling Success
The client’s services relied heavily on real-time reporting of data, which posed the challenge of generating and receiving reports accurately on time for new acquisitions. The use of disparate systems and the presence of massive volumes of data caused consolidation challenges. They found it difficult to get a single source of truth for the executive management. This led to the risk of generating inaccurate reports in real-time. If accuracy was to be achieved, the delay would make the report irrelevant, leading to higher operational costs and inaccurate decision-making. To address these challenges, the client wanted a 360-degree view of business data with faster reporting that would help optimize business processes.
Maximizing Business Value
Improved Data Security
Implemented a new data architecture that identifies a potential data security breach so prompt actions can be taken to prevent unauthorized access, mitigate risks, and safeguard sensitive information.
Enhanced Decision-Making Capabilities
Integrated Google Analytics with marketing data, enabled strategic sales and marketing decisions, enhancing business performance and revenue generated.
Optimized Business Processes
Generated real-time, accurate reports and executive dashboards with a consolidated view across the systems, which minimized operational costs and enhanced overall efficiency.
Kanerika is a premier provider of data-driven software solutions and services that facilitate digital transformation.
Specializing in Data Integration, Analytics, AI/ML, and Cloud Management, Kanerika prides itself on its expertise in employing cutting-edge technologies and agile methodologies to ensure exceptional outcomes. With a proven track record across various industries, Kanerika maintains rigorous quality standards, backed by ISO 27701 & 27001 certification, SOC II, and GDPR compliance.
We are also CMMi Level 3 appraised, further accentuating our commitment to quality service delivery. As a distinguished partner of Microsoft, AWS, and Informatica, Kanerika’s commitment to innovation and strong partnerships positions it at the forefront of empowering businesses for their growth.
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