Home Case Studies 80% Fewer Mismatch Tickets with a Context-Aware AI Agent
Bandwidth Savings
Increase in Mapping Accuracy
Decrease in Mismatch Tickets

The client is a global leader in facilitating knowledge-sharing between industry experts and decision-makers. With access to a network of over one million subject-matter experts, the organization connects professionals to real-world insights through consultations, surveys, and on-demand expertise. Their mission is to help clients make smarter, faster decisions by bridging the gap between complex questions and expert perspectives across industries and domains.
The client struggles with highly specialized survey requests requiring precise expert identification from their global network. Their manual process spans three disconnected systems with poor search functionality, resulting in irrelevant expert matches, extensive rework, reputational damage, and high support ticket volumes from frustrated clients and network members.






Kanerika is a premier provider of data-driven software solutions and services that facilitate digital transformation. Specializing in Data Integration, Analytics, AI/ML, and Cloud Management, Kanerika prides itself on its expertise in employing cutting-edge technologies and agile methodologies to ensure exceptional outcomes. With a proven track record across various industries, Kanerika maintains rigorous quality standards, backed by ISO 27701 & 27001 certification, SOC II, and GDPR compliance. We are also CMMi Level 3 appraised, further accentuating our commitment to quality service delivery. As a partner of Microsoft, Databricks, AWS, and Informatica, Kanerika’s commitment to innovation and strong partnerships positions it at the forefront of empowering businesses for growth. Moreover, recently Kanerika was recognized as the preferred Microsoft Fabric partner and is uniquely positioned to access the Microsoft resources for its various enterprise product implementations.

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Limited seats available!
Average Annual Cost Savings in Logistics Operations
Faster Time-to-market for Fintech and Healthtech products
Boost in Customer Retention in Retail and E-commerce
Reduction in Project Timelines for Pharmaceutical Firms
Limited seats available!