Home Case Studies Enhancing Operational Efficiency through LLM-Driven AI Ticket Response
Auto-response of tickets
Reduced cost of staffing
Decrease in ticket resolution time
The client, a B2B SaaS company, serves Small and Medium-sized Business (SMB) clients in over 40+ countries. Possessing a global presence, the company prioritizes delivering innovative solutions and enhancing operational efficiency for its diverse clientele, enabling them to thrive amid the challenges of digital transformation.
The client encountered various obstacles in their technical support operations, which negatively impacted operational efficiency and hindered business growth. The increasing expenses in technical support had constrained available resources, and the struggles in retaining skilled support staff had resulted in delays, inconsistent service, and unresolved customer concerns. Additionally, the burden of repetitive tickets and customers not referring to manuals had depleted resources and impeded productivity, posing challenges to the company’s potential for growth.
AI for Operational Efficiency
Streamlined technical support operations, improving efficiency with an LLM-driven Al ticket response system.
Cost Optimization
Reduced staffing costs and optimized resource allocation by implementing AI for business automation.
Quicker Ticket Resolution
Faster query resolution using AI in customer service improved overall customer satisfaction.
Scalability and Growth
Streamlined processes with AI automation for business to scale operations and implemented data-driven tactics to pursue growth opportunities.
Kanerika is a premier provider of data-driven software solutions and services that facilitate digital transformation. Specializing in Data Integration, Analytics, AI/ML, and Cloud Management, Kanerika prides itself on its expertise in employing cutting-edge technologies and agile methodologies to ensure exceptional outcomes. With a proven track record across various industries, Kanerika maintains rigorous quality standards, backed by ISO 27701 & 27001 certification, SOC II, and GDPR compliance. We are also CMMi Level 3 appraised, further accentuating our commitment to quality service delivery. As a distinguished partner of Microsoft, AWS, and Informatica, Kanerika’s commitment to innovation and strong partnerships positions it at the forefront of empowering businesses for their growth.
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