Generative AI and Automation are amongst the most sought-after technologies for global businesses today.
While RPA has long driven the need for automation by businesses, generative AI’s impact on the market since last year has resulted in inquiries from enterprises that require solutions that combine generative AI and automation.
The demand is large enough for numerous generative AI companies to take note of. By 2025, the generative AI market is projected that the worldwide market for generative AI will exceed $22 billion.
In a recent webinar hosted by Gartner, a poll involving over 2,500 executives revealed that 38% primarily invest in generative AI to enhance customer experience and retention. This goal is followed by aims for revenue growth (26%), cost reduction (17%), and ensuring business continuity (7%).
This is a clear indication that Generative AI Automation will replace most other automation technologies, due to its supremacy in analyzing inputs and automating the creation of unique outputs.
In this article, we will explore the practical applications of Generative AI in automation across various industries and explore use cases.
Table of Contents
- Understanding Generative AI Automation
- Role of Generative AI in Automating Processes
- Generative AI Automation Use Cases Across Industries
- The Benefits of Integrating Generative AI Automation for Businesses
- Challenges in Implementing Generative AI Automation
- Kanerika: Leading the Way in Generative AI Automation
What is Generative AI?
Generative AI is a type of artificial intelligence. It focuses on creating new content or data that is similar to but not identical to existing data.
This technology is based on machine learning models, particularly deep learning neural networks. These are trained on large datasets. Once trained, these models can generate new, original outputs.
Key characteristics of Generative AI include:
- Content Creation: Capable of producing various types of content, including text, images, and code.
- Learning from Data: Models learn patterns and structures from the training data, enabling the generation of similar but unique outputs.
- Applications: Used in diverse fields such as art, design, music composition, text generation, drug discovery, and more.
- Examples of Technologies: Common technologies include Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs).
- Innovation and Creativity: Noted for its potential in creative and innovative tasks, offering new approaches to problem-solving and solution creation.
Generative AI automation offers a valuable tool for businesses to gain a competitive edge. Unlike traditional automation which relies on predefined rules, generative AI in automation can create novel solutions to complex problems.
It adds a layer of creativity and innovation, pushing the boundaries of what’s possible. Since its release, numerous enterprises have applied generative AI to their business processes.
One of the most well known examples of Gen AI Automation can be traced back to HubSpot, who released ChatSpot.ai with the HubSpot CRM in March 2023.
This integration combined the functionalities of HubSpot with OpenAI, providing an AI-powered customer relation management system that could answer queries with minimal waiting time.
ChatSpot’s capabilities include content generation within HubSpot, streamlined sales prospecting, SEO assistance, and providing detailed company insights.
Its integration with HubSpot CRM shows the evolving role of AI in enhancing customer relationship management systems.
Use Case 1 – Personalization and Recommendations
Generative AI automation has become a part of recommendation systems to enhance the user experience and increase user satisfaction.
AI can offer recommendations that are tailored to individual preferences and interests.
By presenting products that align with users’ tastes and needs, AI-driven personalized suggestions can significantly boost sales. Users are more inclined to purchase items that resonate with their specific interests.
E-commerce, media, and entertainment have begun to capitalize on this aspect by utlizing generative AI automation tools in their ecommerce processes.
For instance, AI can be used to provide personalized product recommendations to customers in e-commerce. If you bought product X (say an aftershave), given your buyer history you might like product Y (maybe a razor). This technology has been adopted by Amazon and is being refined.
In streaming services like Netflix, AI is used to recommend movies, TV shows, and music based on users’ preferences.
Kanerika Case Study – CRM Dashboard Solution Powered by Generative AI
A leading ERP provider was challenged by ineffective sales data management and analysis, a lack of a comprehensive dashboard for KPIs and market trends, and an unfriendly CRM interface.
To address these issues, they implemented Kanerika’s Generative AI-powered dashboard that provided an intuitive, visually appealing, and functional interface.
This enhanced CRM solution offered a holistic view of sales data, enabling accurate identification of KPIs, personalized campaigns, and recommendations on recent market trends.
The integration of LLM technology further improved user experience, leading to higher customer satisfaction and adoption rates.
The outcomes were significant, including a 10% increase in customer retention, a 14% boost in sales and revenue, and a 22% uptick in KPI identification accuracy.
Use Case 2 – Customer Service Automation
The integration of generative AI and automation, particularly technologies like ChatGPT, is revolutionizing how businesses interact with their customers.
Generative AI-powered chatbots provide instant, personalized support, available 24/7. These advanced chatbots can understand individual customer preferences and tailor their responses accordingly. They can manage routine inquiries, freeing human agents to focus on more complex issues.
Moreover, they can handle repetitive inquiries without losing patience.
Businesses adopting these technologies are likely to see improved customer satisfaction, increased sales, and a stronger competitive edge.
Expedia has introduced a new travel planning feature in its app, powered by ChatGPT. This tool allows members to have conversations within the app. Customers can receive tailored recommendations for destinations, accommodations, transportation, and activities.
Kanerika Case Study – Operational Efficiency via LLM-driven AI Ticket Response
A B2B SaaS company servicing SMB clients across 40+ countries grappled with high technical support costs and inefficient staffing.
Introducing Kanerika’s LLM-based AI ticket response system and creating a knowledge base from historical tickets significantly improved support efficiency.
This innovation resulted in 80% of tickets being auto-responded, a 70% reduction in staffing costs, and a 50% decrease in ticket resolution time.
Use Case 3 – Automated Data Integration
Generative AI automation is significantly impacting the field of data collection, sorting, analysis, and verification.
Generative AI in automation accelerates tasks across the data value chain, including data engineering, governance, and analysis. It improves the efficiency of existing processes, allowing for quicker and more effective data management.
Generative AI models are adept at creating and optimizing SQL/Python code, which is essential for data pipeline development.
This capability is expected to be integrated into existing data management tools or new solutions, leading to more efficient data pipelines.
Kanerika Case Study – Seamless Data Integration by Generative AI
For a global insurance leader, manual data integration posed significant challenges, leading to errors, delays, and compliance risks.
Implementing Kanerika’s automated genAI solution using Kafka, Talend, TensorFlow, and PyTorch, they achieved a more efficient, error-reduced data consolidation process.
This standardization and harmonization of data resulted in a 22% increase in customer satisfaction, a 29% reduction in fraud, and a 37% decrease in claim processing time.
Use Case 4 – Data Visualization and Infographics
Data is meaningless without interpretation. The traditional bar charts and pie charts no longer suffice to satisfy business requirements. Generative AI automation tools tailor visualizations to the specific needs and preferences of users.
The use of generative AI is making data more accessible, understandable, and actionable for a wide range of users.
With the increasing volume of big data, generative AI in automation helps in synthesizing and visualizing complex data sets for users. It can handle large volumes of data and extract meaningful patterns, which are then presented in an easy visual format for use cases such as business reporting or data analytics.
Kanerika Case Study – Empowering Business Reporting with Generative AI
A leading conglomerate faced issues with manual, bias-prone analysis of unstructured data, lacking tools for comprehensive analysis.
By deploying Kanerika’s AI solutions using NLP, ML, and sentiment analysis, they automated data collection and integrated it with structured data, enhancing reporting capabilities.
This led to a 30% decrease in decision-making time, a 37% improvement in identifying customer needs, and a 55% reduction in manual analysis effort.
Use Case 5 – Generating Synthetic Data
Our fifth use case of generative AI and automation is Synthetic data.
It’s artificially generated data that mimics real-world data and is created using algorithms and statistical models, and designed to reflect the properties of actual datasets.
Synthetic data is used in various fields, including finance, healthcare, and autonomous vehicle training. In healthcare, for instance, it can be used to create patient datasets for research without risking privacy breaches.
The use of synthetic data helps in overcoming the challenges of data scarcity and privacy. It allows for the training of machine learning models in a privacy-compliant manner. Additionally, it can improve the robustness of AI models by providing a wide range of scenarios and data variations.
It has diverse applications. Amazon Robotics employs synthetic data to train its robots to recognize packages of different shapes and sizes.
Meanwhile, BMW has developed a virtual factory utilizing NVIDIA Omniverse, a collaborative simulation platform.
This virtual environment enables BMW to refine the coordination between assembly workers and robots.
Kanerika Case Study – Synthetic Data Generator for Telemetry Analytical Applications
A leader in smart connectivity faced challenges in managing complex telemetric data, with manual methods causing delays and inefficiencies.
By developing an AI-enabled telemetry synthesizer and implementing cloud and Kubernetes, Kanerika’s automated solution streamlined data handling and platform tracking.
This resulted in a 32% increase in customer satisfaction, a 45% reduction in infrastructure issues, and a 74% decrease in testing time, demonstrating the effectiveness of AI and automation in synthetic data generation.
Generative AI in automation offers a range of benefits for businesses, from boosting productivity to optimizing operations.
Here are some key benefits of Generative AI Automation for businesses:
Better Scalability for Businesses
Generative Artificial Intelligence is pivotal in enhancing business scalability.
It automates complex tasks, enabling businesses to expand efficiently without a proportional increase in resources.
This scalability is essential for adapting quickly to market changes and customer demands.
Improved Productivity and Efficiency
You can use generative AI automation to significantly boost workplace productivity and efficiency.
It automates routine tasks and optimizes workflows, allowing employees to focus on strategic and creative tasks. This shift not only increases output but also improves work quality, leading to greater overall efficiency.
According to a survey, 64% of businesses believe that artificial intelligence will help increase their overall productivity.
Cost-Savings and Increased Profitability
Implementing AI in business operations can lead to significant cost savings. AI optimizes resource use, reduces the need for manual labor in repetitive tasks, and minimizes errors.
These efficiencies translate into reduced operational costs and increased profitability.
Automation technologies like RPA and artificial intelligence can reduce operational costs by as much as 30% by 2024, according to Gartner’s predictions.
Consistency and Quality in Business Processes
Generative AI in automation ensures consistency and quality in business processes.
Automating quality control and standardizing procedures, AI maintains high standards across products and services.
This consistency is crucial for building customer trust and sustaining brand reputation.
It helps in better decision-making by providing data-driven insights. Generative AI automation analyzes vast amounts of data to identify trends, predict outcomes, and suggest optimal strategies.
This capability allows businesses to make informed, strategic decisions, reducing risks and seizing opportunities.
Implementing Generative AI Automation in enterprises comes with its set of challenges. These include difficulties in integration with current systems, ensuring clarity in AI decision-making processes, and avoiding biased outcomes.
Addressing these challenges is crucial for the successful and ethical application of GenAI automation in business environments.
Challenge 1 – Integration and Change Management
Integrating Generative AI Automation into existing workflows and roles is complex, requiring both technical and organizational acumen.
Resistance from employees due to changes in job roles or concerns over AI impacts is common. Effective communication, training, and change management are key to overcoming these barriers and ensuring seamless adoption.
Challenge 2 – Explainability and Transparency of Generative AI Automation
The often opaque nature of Generative AI Automation, especially in deep learning, poses a transparency challenge.
The “black box” nature of these systems can hinder trust and acceptance, making it imperative to enhance their explainability to build confidence among users and stakeholders.
Challenge 3 – Bias and Fairness of Generative AI Automation’s Outputs
Bias in Generative AI Automation arises from skewed data inputs, leading to unfair outcomes. This not only impacts specific audience segments adversely but can also damage an organization’s reputation.
Ensuring fairness in AI outputs requires diligent dataset management and a commitment to ethical AI practices.
With over 20 years of experience in data management and advanced technologies like AI/ML automation, Kanerika stands out as a leader in the consulting industry. Kanerika’s global team provides comprehensive, ethically sound, and regulatory-compliant generative AI in automation solutions.
With a team exceeding 100 specialists in cloud computing, business intelligence, AI/ML, and generative AI, Kanerika has a proven track record of implementing AI-driven strategies in various supply chain sectors.
By partnering with Kanerika, businesses can tap into the forefront of generative AI and automation, unlocking new possibilities for business profitability and growth.