Optimizing Order Processing with Automation Solutions

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Home Case Studies Streamlining Order Processing through Automation

90%

Reduction in manual intervention

30%

Faster order fulfillment capacity

55%

Faster email response

About Client

The client is a leading fuel distribution company in the US, renowned for supplying various fuel and related products across multiple regions. Their extensive network and diverse product range enable them to serve various industries efficiently. With a strong focus on reliability and timely delivery, the company has established itself as a critical player in the fuel distribution sector, committed to meeting the dynamic needs of its customers while exploring innovative solutions to stay ahead in the competitive market.

Unveiling Success

Overcoming Operational Challenges and Enhancing Efficiency with Cutting-edge Technology

The company was investing considerable time in creating purchase orders and connecting them with sales orders from customer orders, even though all orders were electronic. Sales order updates were managed through email communication. This process consumed time, resulted in order delays, and was prone to errors. They wanted to leverage automation solutions to optimize workflows and reduce manual and repetitive tasks to overcome these challenges.

Challenges

Customers experienced significant delays in order delivery due to the time-intensive manual order processing system

Manual entry caused errors in order creation, eroding customer trust and leading to loss of business

Delayed email confirmations on order status left customers uncertain about their order progress, revealing operational inefficiency

Solutions

Implemented UiPath automation for swift conversion of customer emails into NetSuite orders, speeding up order processing

Reduced manual tasks, virtually erasing order errors, restoring trust, and slashing error-related costs

Streamlined email confirmations with Sales Order numbers, enhancing transparency and customer confidence in responsiveness

Tools and Technologies

Maximizing Business Value

The Business Impact and ROI Realized Through Our Advanced Solutions

Improved Efficiency

Automated workflows to reduce manual efforts and minimize the risk of errors, leading to significant time savings and improved productivity.

Enhanced Accuracy

Automation ensured consistency and accuracy in data entry and processing tasks, resulting in higher data quality and reduced rework.

Scalability

The automation framework was designed to scale alongside the client’s growing business needs, accommodating future expansion and increasing workload demands.

Cost Savings

By automating repetitive tasks, the client achieved cost savings in labor and operational expenses, maximizing their return on investment.

Faster Time-to-Market

Automated testing facilitated faster release cycles, allowing the client to deploy new features and updates to their NetSuite application more efficiently.

Why Kanerika?

Kanerika is a premier provider of data-driven software solutions and services that facilitate digital transformation. Specializing in Data Integration, Analytics, AI/ML, and Cloud Management, Kanerika prides itself on its expertise in employing cutting-edge technologies and agile methodologies to ensure exceptional outcomes. With a proven track record across various industries, Kanerika maintains rigorous quality standards, backed by ISO 27701 & 27001 certification, SOC II, and GDPR compliance. We are also CMMi Level 3 appraised, further accentuating our commitment to quality service delivery. As a distinguished partner of Microsoft, AWS, and Informatica, Kanerika’s commitment to innovation and strong partnerships positions it at the forefront of empowering businesses for their growth.