Picture this: It’s the late 1990s, and a bank employee is painstakingly entering customer data into a system, one field at a time. The process is slow, error-prone, and monotonous. Fast forward to today, and the same task is performed by a software robot in a fraction of the time, with zero errors. This transformation is the power of Robotic Process Automation (RPA).
According to a report by Gartner , by 2022, 85% of large and very large organizations will have deployed some form of RPA. This shift from manual to automated processes is not just about efficiency; it’s about freeing up the human potential to focus on tasks that require creativity, critical thinking, and personal touch.
In this article, we will dive into the world of RPA through a series of compelling case studies from Kanerika, a leading data and AI consulting software company in the US. These real-world examples will demonstrate how RPA is not just a tool for automation but a catalyst for business transformation .
What is Robotic Process Automation? Robotic process automation (RPA) is a technology that enables organizations to automate business processes by creating software robots. They are also known as “bots”. These bots can mimic the actions of a human user and are capable of interacting with computer applications and systems.
Benefits of Robotic Process Automation
RPA is making significant strides across various sectors, from streamlining data management in healthcare to accelerating loan approvals in banking. Here are some of the key benefits that RPA brings to the table:
Increased Efficiency: RPA automates repetitive tasks , freeing up employees to focus on strategic and value-added activities. This shift can lead to a significant increase in overall productivity. Improved Accuracy: RPA can minimize errors in data entry and processing, enhancing data quality and reducing the risk of costly mistakes. Enhanced Compliance: RPA can automate tasks that require manual intervention, helping to ensure compliance with regulations and reducing the risk of non-compliance. Increased Flexibility: RPA can automate tasks that are not easily automated with other technologies. This flexibility allows organizations to be more agile and responsive to change. Reduced Costs: RPA can reduce costs by eliminating the need for human intervention in certain tasks. This reduction can lead to significant savings in labor costs.
Revolutionizing Industries with Robotic Process Automation: Case Study by Kanerika From streamlining HR recruitment processes to equipping global insurance companies with robust fraud detection capabilities, Kanerika’s expertise in the RPA domain is vast and varied.
Let’s discover how Kanerika’s innovative Robotic Process Automation (RPA) solutions have revolutionized industries. These case studies highlight the tangible benefits and the significant impact of automation on various industries.
Robotic Process Automation Case Study I Client: A prominent Foods Company based in the UK.
Challenges:
Manual HR onboarding and offboarding processes causing delays and inefficiencies. Legacy documentation procedures and isolated data leading to coordination problems and missed deadlines. Remote onboarding complications and delayed SLAs impacting employee engagement. Solution:
Kanerika implemented Robotic Process Automation (RPA) to address these challenges to optimize HR processes while ensuring policy compliance, enhancing accuracy and cost savings.
A flexible RPA workflow was configured for Cloud and on-premises environments, improving process visibility. The company streamlined the overall process flow and utilized RPA tools to boost efficiency and enhance the employee experience.
Data security was maintained through Active Directory (AD) implementation.
Results:
Implementing RPA eliminated manual process delays, resulting in 50% faster onboarding. Improved workflow and data visibility, enhanced coordination and reduced missed deadlines.
Remote onboarding processes were smoother, with an 84% improvement in SLA adherence and a twofold increase in data handling capacity.
Robotic Process Automation Case Study II Client: A renowned Global Insurance Company.
Challenges:
Manual insurance claim processes result in financial losses and inefficiencies. Absence of a reliable fraud detection system leaving the company vulnerable to fraudulent claims. Inflexible processes and human intervention obstruct efficient data analysis and critical detail identification. Solution:
To overcome these challenges, the company implemented AI/ML-powered Robotic Process Automation (RPA) for fraud detection in insurance claims, significantly reducing fraud-related financial losses.
Leveraging predictive analytics , Artificial Intelligence (AI), Natural Language Processing (NLP), and image recognition, the company monitored customer behavior, enhancing customer satisfaction.
AI/ML-driven RPA solutions were introduced for fraud assessment and operational excellence, leading to substantial cost savings.
Results:
Implementing AI/ML-powered RPA led to remarkable improvements in fraud detection for insurance claims. Manual inefficiencies were eliminated, leading to a 20% reduction in claims processing time.
Adopting advanced technologies significantly enhanced customer behavior monitoring and improved overall operational efficiency by 25%. These factors led to a 36% increase in cost savings due to reduced financial losses from fraud.
Robotic Process Automation Case Study III Client: A prominent IT Solutions Company.
Challenges:
The HR team was overwhelmed by the excess workload from manual recruiting, leading to delays and inefficiencies. Risk of losing qualified candidates from different portals affecting the hiring process and the quality of hires. Lack of a centralized data store and easy access hampering decision-making and operational effectiveness. Solution:
Kanerika implemented end-to-end process automation using UiPath to address these challenges, streamlining candidate screening and enhancing efficiency.
An HR Bot was deployed to receive, filter, and consolidate resumes from various portals, improving candidate management.
This ensured accurate candidate evaluation, correct routing, and efficient candidate handling, ultimately enhancing the quality of hires.
Results:
The RPA-driven recruitment process significantly reduced the HR team’s workload, leading to a 30% increase in conversion rate.
The automated resume-handling process minimized the risk of losing qualified candidates, improving the overall quality of hires through a 46% increase in time-to-hire. This resulted in a 70% reduction in HR workload.
Why Choose Kanerika for RPA Implementation
Kanerika is a leading provider of Robotic Process Automation (RPA) services. We have a team of experienced consultants who can help you assess your needs, design and implement your RPA solution , and provide ongoing support.
Why Choose Kanerika for RPA Implementation? Experience: CIO Insider magazine chose Kanerika among the Top 10 Most Recommended RPA Start-Ups in 2022. We have a proven track record of success, helping businesses of all sizes achieve their RPA goals .Expertise: Our consultants are certified partners of leading RPA vendors, including Automation Anywhere, UiPath, and Blue Prism . This means that we have the expertise to implement RPA solutions on various platforms.Scalability: Our RPA solutions are scalable, so you can easily add or remove bots as your needs change. This makes it a cost-effective solution for businesses of all sizes.Security: We offer secure RPA solutions, so you can be confident that your data is protected. We use various security measures, including encryption, access control, and auditing, to protect your data.Support: We provide ongoing support for our RPA solutions. This means that you can always get help if you need it.What Can Kanerika Do for You? Kanerika can help you with all aspects of your RPA journey , from assessment and design to implementation and support. We can help you:
Identify the right RPA opportunities for your business. Design and implement a custom RPA solution that meets your specific needs. Migrate your existing manual processes to RPA. Provide ongoing support for your RPA solution. Ready to Get Started with RPA? Book A Meeting Today!
FAQ What is an example of a RPA use case? Robotic Process Automation (RPA) excels at automating repetitive, rule-based tasks. For example, imagine automatically processing invoices: RPA can extract data from an invoice PDF, verify it against a database, and then update accounting systems – all without human intervention. This frees up employees for more strategic work.
What are 10 amazing examples of robotic process automation in practice? Robotic Process Automation (RPA) excels at automating repetitive digital tasks. Think invoice processing, customer onboarding – entire workflows handled by "bots." Amazing examples span industries: insurance claims, supply chain management, and even HR onboarding, all seeing improved speed and accuracy. Essentially, RPA handles the tedious digital grunt work, freeing humans for more creative and strategic pursuits.
What are the three examples of RBA? RBA, or Real-time Bidding, uses automated systems to buy and sell ad inventory instantly. Three examples are programmatic display ads (appearing on websites), in-app advertising (within mobile apps), and social media advertising (like targeted Facebook ads). Essentially, any ad that's purchased and served dynamically through automated bidding falls under RBA. This contrasts with traditional, reserved ad buys.
Where is RPA used in real life? RPA shines in automating repetitive, rule-based tasks across many industries. Think data entry, invoice processing, or customer service chatbots – anywhere a computer can mimic human actions more efficiently. It's used to free up human workers for more strategic work, ultimately boosting productivity and accuracy. Essentially, RPA handles the tedious stuff so people can focus on the complex and creative.
What is an example of a use case process? A use case process outlines how a user interacts with a system to achieve a specific goal. Think of it as a step-by-step recipe for a desired outcome, like withdrawing cash from an ATM. It details each action, the system's response, and any potential variations (e.g., insufficient funds). Essentially, it's a narrative of user-system interaction.
What is a popular example of robotic process automation being used in society? One common example is automated customer service chatbots. These bots handle simple queries like order tracking or password resets, freeing up human agents for more complex issues. Essentially, they automate repetitive tasks, improving efficiency and customer experience simultaneously. This reflects RPA's core strength: handling structured data in predictable processes.
What is the use case of RPA in HR? HR processes often involve repetitive, rule-based tasks. RPA automates these, like onboarding paperwork, data entry, and candidate screening, freeing up HR staff for strategic work. This boosts efficiency, reduces errors, and improves the overall candidate and employee experience by speeding up processes. Ultimately, RPA in HR allows for a more engaged and productive workforce.
What is the best RPA tool? There's no single "best" RPA tool; the ideal choice depends entirely on your specific needs and context. Factors like budget, technical expertise, integration requirements with existing systems, and the complexity of your automation tasks all play crucial roles. Consider evaluating several leading options based on your unique circumstances before making a decision.
In which cases RPA will not apply? RPA isn't a magic bullet; it struggles with tasks requiring genuine human judgment, complex decision-making, or unstructured data. It also falters when processes are highly inconsistent or lack clearly defined rules. Essentially, if a task demands critical thinking or adaptability beyond pre-programmed instructions, RPA is likely unsuitable.
How many companies use RPA? Precise numbers on RPA adoption are elusive, as many implementations are internal and not publicly reported. However, thousands of organizations across all sectors utilize RPA, ranging from small businesses automating simple tasks to large enterprises managing complex workflows. Growth is significant, indicating widespread recognition of RPA's efficiency and cost-saving potential. The actual count is constantly changing, but it's safe to say the number is substantial and rapidly increasing.
Which tool is used in RPA? RPA doesn't rely on a single tool; it's more about a collection of software. You'll find various RPA platforms like UiPath, Automation Anywhere, and Blue Prism, each with its own strengths. The best tool depends entirely on your specific automation needs and company infrastructure. Think of it as choosing the right wrench for a job – you need the appropriate tool for the task at hand.
What is use case in automation? A use case in automation pinpoints a specific problem or task ripe for automation. It defines the desired outcome and the steps involved, essentially a blueprint for building an automated solution. This clarifies *what* needs automating and *how* it will benefit the process. Ultimately, it focuses automation efforts on achieving tangible, measurable improvements.
What is an example of a use case of AI? AI's uses are incredibly diverse. For example, imagine medical diagnosis: AI can analyze medical images (X-rays, MRIs) far faster and potentially more accurately than a human, leading to quicker and better treatment. This highlights AI's ability to automate complex tasks and improve decision-making across various sectors. Ultimately, it's about augmenting human capabilities.
