In 2024 alone, over 1 billion data records were compromised globally, as per TechCrunch
As organizations collect, store, process, and use a vast amount of sensitive data on an everyday basis, it’s crucial to have robust data privacy management systems in place. It’s a great way to prevent the mishandling of data and, at the same time, uphold the virtues of trust and ethical commitment as an organization.
ISO 27701 certification is a standard that offers a structured framework to strengthen data privacy practically across companies of all sizes. In this article, we’ll delve into the details of ISO 27001 certification—its purpose, the requirements to get this certification, the process of getting certified, and some more helpful details for organizations looking to strengthen their privacy landscape.
What is ISO/IEC 27701:2019 Certification? ISO/IEC 27701:2019 is a global certification that provides a framework for companies to establish, implement, and improve their privacy information management systems (PIMS). Its purpose is to help companies manage and protect the privacy of the personal information they collect.
Let’s illustrate this with an example:
Imagine a multinational e-commerce company called “E-Shop Global,” which operates in several countries and handles a vast amount of customer data, including names, addresses, payment information, and purchase histories. Ensuring this sensitive personal information’s privacy and security is crucial for legal compliance and maintaining customer trust.
To address this, E-Shop Global pursued ISO/IEC 27701:2019 certification.
Here’s how the process unfolds:
Assessment and Gap Analysis E-Shop Global begins by conducting an initial assessment of its current privacy management practices against the ISO/IEC 27701 requirements. They identify areas where improvements or additional measures are needed to meet the standard’s criteria.
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Based on the assessment, E-Shop Global establishes a Privacy Information Management System (PIMS) tailored to their specific operations . This system is designed to manage the processing of personal information in a manner consistent with privacy laws and regulations.
Implementation E-Shop Global implements the PIMS across its organization. This involves integrating privacy considerations into their existing processes and systems. They ensure that employees are trained and aware of their roles and responsibilities in protecting personal information.
Documentation and Record Keeping The company maintains detailed records of its privacy policies, procedures, risk assessments, and any incidents related to personal information.
Read More: Case Study: Data Governance for Security Compliance for a German Automaker in the USA
Regular Audits and Reviews E-Shop Global conducts regular internal audits to assess its PIMS’s effectiveness and identify improvement areas. They also engage external auditors to perform independent assessments against the ISO/IEC 27701 standard.
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Continuous Improvement The company continuously strives to enhance its privacy management practices. They update policies and procedures in response to changes in privacy laws or emerging risks.
Certification Process Once E-Shop Global believes they have met all the ISO/IEC 27701 requirements, they engage a third-party certification body to perform a final audit. If the audit is successful, the certification body issues an ISO/IEC 27701:2019 certificate to E-Shop Global.
Maintaining Certification E-Shop Global must demonstrate ongoing compliance with the standard to maintain its certification. This involves regular surveillance audits and periodic recertification assessments.
By achieving ISO/IEC 27701:2019 certification, E-Shop Global demonstrates a commitment to protecting the privacy of their customers’ personal information. This certification helps them comply with legal requirements, builds trust with stakeholders, and enhances their reputation as a responsible custodian of sensitive data.
ISO/IEC 27701 works to clarify roles and responsibilities within an organization, ensuring that everyone understands their part in safeguarding personal information. This structured approach not only builds trust with customers but also with employees, who are assured of a reliable framework for information management.
Moreover, the certification supports compliance with GDPR and other applicable privacy regulations. This compliance is a critical factor in gaining and maintaining the trust of stakeholders, as it shows adherence to stringent legal standards.
Additionally, ISO/IEC 27701 facilitates agreements with business partners where the processing of Personally Identifiable Information (PII) is mutually relevant. By aligning with recognized standards, businesses can confidently engage with partners, further reinforcing their commitment to data privacy and security.
This comprehensive approach ensures that E-Shop Global remains a trusted entity in managing personal information, satisfying both regulatory requirements and customer expectations.
Importance of ISO 27701:2019 Certification? Let’s understand why this certification holds value for modern businesses.
Protection of private information ISO 27701 is an extension of the ISO 27001 certification . ISO 27001 considers the overall information security within an organization, whereas the purpose of ISO 270001 is more narrowed down—it addresses the protection of private information.
Ensures compliance ISO certification helps establish the fact that your organization complies with privacy laws and regulations (GDPR, for instance). This certification is very useful if you’re a company dealing with sensitive personal information.
Protection of data subjects’ rights This standard certification ensures that your company respects the data subjects’ rights, which includes their right to rectify, delete, or restrict the use of the stored information.
Fosters ongoing improvement The certification also ensures your organization continuously improves and makes sure your organization continuously works towards improving its privacy management systems.
Read More: How Do I Identify Critical Data in My Organization?
Who should use ISO/IEC 27701 While it is not compulsory, ISO/IEC 27701 certification applies to a wide range of organizations. It includes companies of all sizes, such as private companies, public organizations, government agencies, and not-for-profit organizations, that control or process personally identifiable information (PII) within an information security management system (ISMS).
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ISO 27701 Benefits Besides building credibility, here are some other benefits of this certification:
ISO 27701 certification ensures your organization complies with the General Data Protection Regulation General data protection regulation (GDPR). The certification allows you to operate confidently, knowing that your organization has proper risk management and security management systems. The certification saves you valuable time, as you can effectively reply to security questionnaires and follow security legislation. When your organization has obtained the certification, it signifies that you already established the framework for PIMS. This will help in case the Data Protection Act (DPA) evolves. ISO 27701 Requirements It’s a prerequisite for ISO 27701 certification that you have ISO 27001. Your organization’s personal information management system (PIMS) is built on the foundation of your information security management system (ISMS). You can get ISO 27701 while getting the 27001—it’s easier and less expensive, easier and less expensive to do than doing them in a series.
The organization applying for ISO 27701 certification needs to fulfill its rigorous criteria. Here’s everything you have to do to meet the requirements:
Design and implement a PIMS at your organization following the ISO 27701 framework. The PIMS has to elaborate rigorous systems for managing personally identifiable information (PII), and how it is being obtained, stored, used, shared, or deleted. Define user roles and establish strong passwords for all stakeholders who have permission to process and control privacy-related information. How to get certified to ISO 27701? Let’s have a look at the procedures you have to go through to get ISO 27701 certification for your organization:
1. Know your basics First and foremost, understand what the certification is all about—whether you’re eligible to apply, the requirements, and the principles it follows to manage privacy information.
2. Take training You might consider taking a course or participating in workshops on ISO 27701 to familiarize yourself and your team with the certification and its nuances.
3. Perform gap analysis Study the ISO 27701 requirements and compare your existing privacy management system. This gap analysis will help you identify problem areas, and you can work on them immediately.
4. Do the paperwork Create the necessary documentation, such as policies and processes that fit your company’s privacy practices.
5. Implement the ISO 27701 framework Follow the ISO 27701 framework and implement the privacy management system in your organization. Educate your employees about it and make sure they abide by the new guidelines.
6. Conduct risk assessment To mitigate any vulnerabilities and privacy threats, perform a privacy risk assessment in your organization.
7. Do internal audits Conduct internal audits and evaluate your privacy management system. This is a necessary step to identify any non-conformity.
8. Rectify problems If you encounter any non-conformity, take corrective measures to enhance your privacy management system.
9. Select a third-party auditor Find an accredited third party to audit your organization’s PIMS externally.
10. Perform external audit Conduct the external audit and evaluate your company’s compliance with the ISO 27701 norms.
11. Focus on constant monitoring You will receive the certificate if your organization meets the ISO 27701 requirements. Only getting the certification is not enough— monitor your PIMS consistently to maintain the certification.
If you’re just getting started with the processes for ISO 27701 certification, remember that it’s a lengthy procedure that requires a lot of time, commitment, and patience. You can consult privacy management experts to make the process smooth and hassle-free.
Kanerika: Your ISO certified AI, Analytics, and Automation partner Data privacy and security are paramount for all businesses in today’s highly digitized world. As ISO certified vendor, Kanerika ensures all your data is secure during each stage of the project delivery.
The ISO certification reasserts that the Information Security Management System at Kanerika is robust, efficient, and compliant with all the requirements set forth by the International Organization for Standardization (ISO). It serves as a powerful differentiator, instilling confidence in our clients that their data is in capable and secure hands. The certificate applies to all the products and services Kanerika offers, including IT Consulting, AI/ML, Data Analytics , Data Integration, Data Governance, Product Engineering, RPA, and others.
“At Kanerika, we believe it’s a fundamental responsibility to ensure the resilience and reputation of the consulting firm and its clients. Beyond compliance, the ISO certification shows our commitment to protecting our client’s most valuable asset – Data, ” says Samidha Garud , Co-Founder and CEO, Kanerika Inc.
With a proven track record in providing cutting-edge IT solutions, including robust data governance services, Kanerika has the expertise and experience to guide your business from chaos to clarity. Our dedicated team is committed to helping you achieve and maintain the highest standards of certification, ensuring that your organization’s data management practices are compliant and optimized for efficiency and security.
Choose Kanerika and embark on a journey towards seamless, secure, and compliant data management. Your business deserves nothing less than the best; with Kanerika, you’re in expert hands.
FAQ What is ISO 27701 certification? ISO 27701 builds upon ISO 27001, focusing specifically on *how* to manage personal data privacy. It’s essentially a privacy information management system (PIMS), providing a framework for organizations to demonstrate compliance with privacy regulations like GDPR. Think of it as a guide to responsible handling of your customers’ and employees’ personal information. Achieving certification shows a strong commitment to data protection.
What is the difference between 27701 and 27001? The difference lies in the “77” versus “00” in the middle. This likely represents a significant internal version or revision number within a particular system or product line (e.g., software, hardware). 27701 suggests a later or more advanced iteration compared to 27001, indicating updated features or improvements. The specific meaning depends entirely on the context of where these numbers appear.
What are the key principles of ISO 27701? ISO 27701 builds on ISO 27001, adding a crucial layer of privacy information management. Its core principles focus on establishing, implementing, maintaining, and continually improving a Privacy Information Management System (PIMS). This involves demonstrating accountability for processing personal data and fulfilling legal obligations regarding data privacy. Ultimately, it aims to build trust and demonstrate responsible data handling.
What is the cost of ISO 27701 certification in India? The cost of ISO 27701 certification in India isn’t fixed; it varies significantly. Factors like your organization’s size, location, and the chosen certification body heavily influence the price. Expect to budget several lakhs of rupees, encompassing auditing, documentation review, and certification fees. Getting multiple quotes is crucial for cost comparison.
How much is ISO 27701 certification? There’s no single price for ISO 27701 certification. The cost depends heavily on your organization’s size, complexity, and existing security practices. Expect to factor in auditor fees, preparation time (internal audits & documentation), and potential remediation costs. Get quotes from multiple certification bodies for accurate budgeting.
What is ISO 27701 control objectives? ISO 27701’s control objectives center on establishing and maintaining a robust Privacy Information Management System (PIMS). It aims to help organizations effectively manage personal data, ensuring compliance with privacy regulations and building trust. This involves implementing controls across the entire data lifecycle, from collection to disposal, focusing on accountability and transparency. Ultimately, the objectives are to protect individual privacy rights and demonstrate responsible data handling.
What is the scope of QMS? A Quality Management System (QMS) covers everything needed to consistently meet customer and regulatory requirements. Its scope encompasses all processes impacting product or service quality, from initial design and development through production , delivery, and post-sale support. Essentially, it’s a framework ensuring consistent, high-quality outputs and customer satisfaction. The exact breadth will vary depending on the organization and industry.
What is the difference between ISO 27701 and SOC 2? ISO 27701 extends ISO 27001 by focusing specifically on *privacy information management*—how an organization handles personal data. SOC 2, on the other hand, is a US-centric report on a service organization’s controls related to security, availability, processing integrity, confidentiality, and privacy. Essentially, ISO 27701 is a *standard* for privacy, while SOC 2 is a *report* on security and privacy controls, often used for vendor due diligence. They serve different purposes, but can complement each other.
What is the current version of ISO 27701? ISO 27701, the standard for PIMS (Privacy Information Management Systems), doesn’t have “versions” in the same way software does. It’s built upon and extends ISO 27001. Therefore, any updates to the underlying ISO 27001 will indirectly impact its application within the context of ISO 27701’s privacy framework. It’s best to check for updates related to ISO 27001 to understand any relevant changes affecting data privacy management.
When was ISO 27701 introduced? ISO 27701, the privacy extension to the ISO 27001 information security standard, wasn’t launched on a single date but rather through a phased process. Its initial publication was in August 2019, marking the formal availability of this crucial framework for managing personal data privacy. Think of it as a major update, rather than a single point-in-time release.
What is SOC 2 in cyber security? SOC 2 (System and Organization Controls 2) is a cybersecurity auditing standard ensuring service providers protect their clients’ data. It focuses on the *trust principles* around security, availability, processing integrity, confidentiality, and privacy. Essentially, it’s a report verifying a company’s data security practices meet rigorous standards. Getting SOC 2 compliant demonstrates a high level of security responsibility to clients.
What is ISO safety standards? ISO safety standards are a globally recognized set of guidelines ensuring consistent safety practices across various industries. They provide a framework for managing risks, preventing accidents, and protecting workers and the environment. Think of them as best-practice blueprints for safety, constantly updated to reflect evolving hazards and technologies. Compliance often demonstrates a company’s commitment to a safe and responsible operational environment.
What is the difference between ISO 27701 and GDPR? GDPR sets the rules for *how* you protect personal data in Europe; ISO 27701 provides a *framework* for implementing those rules and demonstrating compliance. Think of GDPR as the law, and ISO 27701 as a helpful guide to meeting its requirements. ISO 27701 offers a structured approach to managing privacy information management (PIM).
What is the difference between ISO 27001 and ISO 27701? ISO 27001 focuses on information security management, while ISO 27701 extends that framework specifically to privacy information management. Think of ISO 27701 as a privacy-specific add-on that builds directly on top of ISO 27001 rather than a standalone standard. ISO 27001 establishes controls for protecting the confidentiality, integrity, and availability of information assets broadly. ISO 27701 narrows the scope to personally identifiable information (PII), adding requirements for how organizations collect, process, store, and share personal data in compliance with privacy regulations like GDPR and CCPA. A key practical difference is that you cannot pursue ISO 27701 certification independently. Your organization must already hold ISO 27001 certification or implement both standards simultaneously, since ISO 27701 uses ISO 27001 as its foundation and adds privacy-specific controls on top of it. The two standards also serve different audiences within the privacy ecosystem. ISO 27701 distinguishes between PII controllers, who determine the purpose and means of processing personal data, and PII processors, who handle data on behalf of controllers. Each role carries distinct compliance obligations under the standard, which ISO 27001 does not address at all. For organizations building a comprehensive data governance program, implementing both standards together creates a unified system covering security and privacy, reducing audit duplication and demonstrating accountability to regulators, customers, and partners. Kanerika helps organizations integrate both frameworks into a cohesive compliance strategy that aligns with their existing data infrastructure and regulatory obligations.
What is the cost of 27701 certification? ISO 27701 certification cost typically ranges from $15,000 to $50,000 or more, depending on your organization’s size, complexity, and existing privacy infrastructure. Several factors drive the final price. Organizations that already hold ISO 27001 certification generally spend less, since 27701 is built as an extension of that standard and some audit work overlaps. Companies starting from scratch face higher costs because they must implement both frameworks simultaneously. The main cost components include gap assessment, documentation and policy development, staff training, internal audits, and the formal certification audit conducted by an accredited third-party body. Larger enterprises with multiple locations or complex data processing activities will pay more due to the expanded audit scope. Ongoing costs matter too. Annual surveillance audits and a full recertification audit every three years add recurring expenses, typically ranging from $5,000 to $20,000 per year depending on scope. Organizations can reduce overall costs by conducting thorough internal readiness assessments before engaging a certifying body, addressing gaps early, and leveraging existing ISO 27001 controls. Working with an experienced implementation partner can also shorten the path to certification, reducing consultant hours and the risk of costly audit failures. Kanerika supports organizations through privacy compliance programs, helping align technical controls and documentation to certification requirements before the formal audit process begins. For an accurate estimate, request quotes from multiple accredited certification bodies, as pricing varies significantly across providers.
What is the difference between ISO 27001 and 27002? ISO 27001 defines the requirements for establishing an information security management system (ISMS), while ISO 27002 provides guidance on how to implement the security controls listed in ISO 27001’s Annex A. Think of it this way: ISO 27001 is the certifiable standard that sets out what your organization must do to manage information security risks. ISO 27002 is the supporting code of practice that explains how to actually implement those controls in practice. You get certified against ISO 27001, not ISO 27002. The two standards are designed to work together. ISO 27001 tells you which controls to consider selecting based on your risk assessment, and ISO 27002 gives you detailed implementation guidance, objectives, and best practices for each control. Organizations typically use both when building out their security programs. It’s also worth noting that neither standard directly addresses privacy management that’s where ISO 27701 comes in. ISO 27701 extends ISO 27001 to cover personally identifiable information (PII) processing requirements, making it the relevant standard when your compliance goals include data privacy alongside information security.
How to get ISO 27701 certification? Getting ISO 27701 certification follows a structured process that builds on an existing ISO 27001 information security management system, since 27701 cannot be implemented as a standalone standard. Start by conducting a gap analysis to assess your current privacy information management practices against ISO 27701 requirements. This identifies where your existing controls fall short and what needs to be built or modified. From there, you define the scope of your Privacy Information Management System, covering which data processing activities, systems, and business units are included. Next, implement the required controls for both data controllers and data processors as outlined in Annexes C and D of the standard. This includes updating privacy policies, establishing data subject rights processes, documenting lawful bases for processing, and assigning clear accountability for privacy governance. Once controls are operational, run internal audits and a management review to verify the system works as intended and meets the standard’s requirements. Address any nonconformities before moving forward. Then engage an accredited external certification body to conduct a formal two-stage audit. Stage one reviews your documentation; stage two assesses whether your controls are effectively implemented in practice. If the audit is successful, the certification body issues your ISO 27701 certificate, typically valid for three years with annual surveillance audits. Organizations working with complex data environments or regulatory requirements across multiple jurisdictions, such as GDPR or CCPA, often work with experienced partners during implementation. Kanerika supports privacy compliance initiatives by helping organizations align data governance frameworks with internationally recognized standards like ISO 27701.
Is ISO 27701 mandatory? ISO 27701 is not mandatory it is a voluntary international standard. No law or regulation currently requires organizations to obtain ISO 27701 certification. However, achieving it can demonstrate compliance with privacy regulations like GDPR, CCPA, and other data protection laws, which makes it strategically valuable even without a legal mandate. That said, certain industries or business relationships can make it effectively necessary in practice. Large enterprises, government contractors, and organizations handling sensitive personal data may find that clients or partners require ISO 27701 certification as a condition of doing business. In regulated sectors like healthcare, finance, and cloud services, customers increasingly treat it as a baseline expectation rather than a differentiator. Organizations pursuing GDPR compliance often find ISO 27701 particularly useful because it maps directly to GDPR requirements, helping demonstrate accountability to data protection authorities. While it does not guarantee legal compliance, it provides documented evidence of a structured privacy management system, which regulators tend to view favorably during audits or breach investigations. For organizations already certified under ISO 27001, adding ISO 27701 is a natural extension that strengthens their overall privacy posture without requiring a completely separate implementation effort. Kanerika helps organizations assess whether ISO 27701 aligns with their compliance obligations and business goals before committing to the certification process.
