Technologies Used
The client is a leading fuel distribution company in the US, renowned for supplying various fuel and related products across multiple regions. Their extensive network and diverse product range enable them to serve various industries efficiently. With a strong focus on reliability and timely delivery, the company has established itself as a critical player in the fuel distribution sector, committed to meeting the dynamic needs of its customers while exploring innovative solutions to stay ahead in the competitive market
The company was investing considerable time in creating purchase orders and connecting them with sales orders from customer orders, even though all orders were electronic. Sales order updates were managed through email communication. This process consumed time, resulted in order delays, and was prone to errors. They wanted to leverage automation solutions to optimize workflows and reduce manual and repetitive tasks to overcome these challenges
Challenges
Customers experienced significant delays in order delivery due to the time-intensive manual order processing system
Manual entry caused errors in order creation, eroding customer trust and leading to loss of business
Delayed email confirmations on order status left customers uncertain about their order progress, revealing operational inefficiency
Solution
Implemented UiPath automation for swift conversion of customer emails into NetSuite orders, speeding up order processing
Reduced manual tasks, virtually erasing order errors, restoring trust, and slashing error-related costs
Streamlined email confirmations with Sales Order numbers, enhancing transparency and customer confidence in responsiveness
Challenges
Customers experienced significant delays in order delivery due to the time-intensive manual order processing system
Manual entry caused errors in order creation, eroding customer trust and leading to loss of business
Delayed email confirmations on order status left customers uncertain about their order progress, revealing operational inefficiency
Solution
Implemented UiPath automation for swift conversion of customer emails into NetSuite orders, speeding up order processing
Reduced manual tasks, virtually erasing order errors, restoring trust, and slashing error-related costs
Streamlined email confirmations with Sales Order numbers, enhancing transparency and customer confidence in responsiveness
Business Impact
Improved Efficiency
Automated workflows to reduce manual efforts and minimize the risk of errors, leading to significant time savings and improved productivity
Enhanced Accuracy
Automation ensured consistency and accuracy in data entry and processing tasks, resulting in higher data quality and reduced rework
Scalability
The automation framework was designed to scale alongside the client’s growing business needs, accommodating future expansion and increasing workload demands
Cost Savings
By automating repetitive tasks, the client achieved cost savings in labor and operational expenses, maximizing their return on investment
Faster Time-to-Market
Automated testing facilitated faster release cycles, allowing the client to deploy new features and updates to their NetSuite application more efficiently
Why Kanerika?
Kanerika is a premier provider of data-driven software solutions and services that facilitate digital transformation. Specializing in Data Integration, Analytics, AI/ML, and Cloud Management, Kanerika prides itself on its expertise in employing cutting-edge technologies and agile methodologies to ensure exceptional outcomes. With a proven track record across various industries, Kanerika maintains rigorous quality standards, backed by ISO 27701 certification, SOC II, and GDPR compliance. As a distinguished partner of Microsoft, AWS, and Informatica, Kanerika’s commitment to innovation and strong partnerships positions it at the forefront of empowering businesses for their growth.
Let’s Get Started!
After receiving your query, our technical expert will arrange a call to delve into your idea after signing an NDA.
