Technologies Used
The Client, SeaLink, is Australia’s largest integrated land and marine, tourism, and public transport service provider with established international operations in London and Singapore. It is a diverse multi-modal transport business, boasting performance-driven capabilities across ferry, bus, and light rail. SeaLink transports more than 206 million customers per year, has over 8,900 employees, and operates approximately 3,500 buses and 116 ferries. Business Intelligence has been the main contributor to their impeccable planning to deliver world-class customer service and a great holiday experience. With an aim to be the best in the industry, SeaLink management is looking for a consolidated view of Travel, Finance, and Contact Center Data.
The client's services relied heavily on real-time reporting of data, which posed the challenge of generating and receiving reports accurately on time for new acquisitions. The use of disparate systems and the presence of massive volumes of data caused consolidation challenges. They found it difficult to get a single source of truth for the executive management. This led to the risk of generating inaccurate reports in real-time. If accuracy was to be achieved, the delay would make the report irrelevant, leading to higher operational costs and inaccurate decision-making. To address these challenges, the client wanted a 360-degree view of business data with faster reporting that would help optimize business processes.
Challenges
Intricacies associated with consolidating data from disparate sources is leading to delays, errors, and suboptimal performance within various operational processes
Lack of real-time reporting and easy-to-understand, customized executive dashboards is impeding timely decision-making capabilities
Insufficient data security and accessibility is compromising privacy and compliance, exposing sensitive information to potential breaches, risking unauthorized access and data integrity
Solution
Implemented a secure multi-tenant system with Incorta for streamlined data consolidation and enhanced security
Enabled real-time reporting and executive dashboards, providing detailed insights for making informed decisions, facilitating scalability
Strengthened data security and compliance through proactive breach identification and remediation, boosting reliability
Challenges
Intricacies associated with consolidating data from disparate sources is leading to delays, errors, and suboptimal performance within various operational processes
Lack of real-time reporting and easy-to-understand, customized executive dashboards is impeding timely decision-making capabilities
Insufficient data security and accessibility is compromising privacy and compliance, exposing sensitive information to potential breaches, risking unauthorized access and data integrity
Solution
Implemented a secure multi-tenant system with Incorta for streamlined data consolidation and enhanced security
Enabled real-time reporting and executive dashboards, providing detailed insights for making informed decisions, facilitating scalability
Strengthened data security and compliance through proactive breach identification and remediation, boosting reliability
Business Impact
Improved Data Security
Implemented a new data architecture that identifies a potential data security breach so prompt actions can be taken to prevent unauthorized access, mitigating risks and safeguarding sensitive information
Enhanced Decision-Making Capabilities
Integrated Google Analytics with marketing data, enabled strategic sales and marketing decisions, enhancing business performance and revenue generated
Optimized Business Processes
Generated real-time, accurate reports, executive dashboards with a consolidated view across the systems which minimized operational costs and enhanced overall efficiency
Why Kanerika?
Kanerika is a premier provider of data-driven software solutions and services that facilitate digital transformation. Specializing in Data Integration, Analytics, AI/ML, and Cloud Management, Kanerika prides itself on its expertise in employing cutting-edge technologies and agile methodologies to ensure exceptional outcomes. With a proven track record across various industries, Kanerika maintains rigorous quality standards, backed by ISO 27701 certification, SOC II, and GDPR compliance. As a distinguished partner of Microsoft, AWS, and Informatica, Kanerika’s commitment to innovation and strong partnerships positions it at the forefront of empowering businesses for their growth.
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