Technologies Used
TensorFlow
Google Maps API
The client is a prominent logistics company specializing in secure transportation and delivering high-value items like artwork, jewelry, and luxury cars. Their clientele primarily consists of Ultra-High Net Worth Individuals and businesses. They offer a comprehensive range of services that encompass stringent security protocols, extensive insurance coverage, and specialized handling and packaging methods. Their highly skilled and process-oriented team is committed to providing their customers with the highest service and security, with 24/7 customer support available. Their mission is to be the go-to logistics provider for individuals and businesses who require specialized handling of their valuable possessions
As a leading service provider, the client could experience significant reputation and financial loss even with the slightest hindrance in the delivery timelines. The root cause of these delays were external factors- traffic congestion, road closures, severe weather conditions, etc. These challenges eroded customer satisfaction, spoiled their reputation, and impacted financial performance. Traditional logistics systems proved inadequate in accurately predicting delivery times and managing customer expectations. Consequently, the company urgently sought a solution to improve delivery prediction in logistics, incorporate AI, and enhance customer experience
Challenges
High rate of delayed deliveries due to external factors impacted customer satisfaction and financial performance
Traditional logistics systems were unable to predict delivery times, leading to inefficiencies
Manual intervention and inefficient delivery routes resulted in failed deliveries, increasing operational costs
Solution
Utilized AI to enhance delivery prediction in logistics with real-time traffic and weather data, improving customer satisfaction
Implemented an AI-powered system for accurate delivery forecasts, strengthening the company’s reliability
Automated delivery schedules and optimized routes to boost efficiency and reduce costs
Challenges
High rate of delayed deliveries due to external factors impacted customer satisfaction and financial performance
Traditional logistics systems were unable to predict delivery times, leading to inefficiencies
Manual intervention and inefficient delivery routes resulted in failed deliveries, increasing operational costs
Solution
Utilized AI to enhance delivery prediction in logistics with real-time traffic and weather data, improving customer satisfaction
Implemented an AI-powered system for accurate delivery forecasts, strengthening the company’s reliability
Automated delivery schedules and optimized routes to boost efficiency and reduce costs
Business Impact
Improved Delivery Timelines
Helped the client make delivery predictions in logistics with 87.89% accuracy, which improved customer satisfaction with a forecasting system enabled by AI in logistics
Reduced Costs
Reduced the number of failed deliveries and improved efficient delivery routes and schedule identification
Increased Efficiency
Auto-generated delivery schedules and optimized delivery routes, reducing manual intervention to help deliver on time through tools powered by AI in Ecommerce
Improved Customer Retention
The timely delivery of valuable goods and enhanced customer satisfaction helped customer retention
Why Kanerika?
Kanerika is a premier provider of data-driven software solutions and services that facilitate digital transformation. Specializing in Data Integration, Analytics, AI/ML, and Cloud Management, Kanerika prides itself on its expertise in employing cutting-edge technologies and agile methodologies to ensure exceptional outcomes. With a proven track record across various industries, Kanerika maintains rigorous quality standards, backed by ISO 27701 certification, SOC II, and GDPR compliance. As a distinguished partner of Microsoft, AWS, and Informatica, Kanerika’s commitment to innovation and strong partnerships positions it at the forefront of empowering businesses for their growth.
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