Technologies Used
The client is a prominent media production company operating in the global film, television, and streaming industry. With a commitment to delivering top-notch media production and distribution services worldwide, the company consistently strives to embrace cutting-edge technologies and innovative creative platforms. Renowned for its sophisticated rating system, the client is keenly aware of the ever-evolving dynamics within the market landscape
The client faced a significant challenge while upgrading its CRM to the new MS Dynamics CRM. The challenge revolved around their customer support executives who had to access eight different systems, a combination of On-prem and Cloud solutions, to provide information to employees regarding health, pension, and various other services available to them. This complexity in accessing multiple systems slowed down response times and posed security and efficiency concerns. The company sought a real-time data integration solution to streamline, expedite, and reduce operating costs while maintaining data security
Challenges
Requirement of multiple on-prem and cloud systems to serve employee insurance or pension plans efficiently
Mix of on-prem and cloud systems hindered data synchronization, leading to operational inefficiencies
Existing legacy systems lacked compatibility with modern technologies, compromising data security and analysis
Solution
Implemented iPass integration with Salesforce connector, ensuring future-ready app integration and reducing pension processing time
Enhanced analysis with real-time data integration to paginated data, guaranteeing compliance with PHI and PCI
Streamlined exception management, enabled proactive monitoring, and automated third-party integration, driving efficiency
Challenges
Requirement of multiple on-prem and cloud systems to serve employee insurance or pension plans efficiently
Mix of on-prem and cloud systems hindered data synchronization, leading to operational inefficiencies
Existing legacy systems lacked compatibility with modern technologies, compromising data security and analysis
Solution
Implemented iPass integration with Dynamics 365 connector, ensuring future-ready app integration and reducing pension processing time
Enhanced Dynamics 365 with real-time data integration to paginated data, guaranteeing compliance with PHI and PCI
Streamlined exception management, enabled proactive monitoring, and automated third-party integration, driving efficiency
Business Impact
Enhanced User Experience
Implemented a new and modern user interface, enabling users to work seamlessly across multiple systems, ultimately boosting productivity and user satisfaction
Streamlined Asset Management
Significantly simplified asset management, especially in the face of increasing data complexity, aligning with customers’ business needs and security requirements
Facilitated Continuous Delivery
Streamlined collaboration between developers and IT operations by introducing project, folder, and asset management APIs. These APIs automated crucial tasks such as version control, release management, and deployment pipelines, fostering a more agile and collaborative development environment
Significant Time Savings
Eliminated data freshness delays and significantly improved operational efficiency with D365 implementations. The result was faster and more reliable data access across all systems, positively impacting overall business operations
Why Kanerika?
Kanerika is a premier provider of data-driven software solutions and services that facilitate digital transformation. Specializing in Data Integration, Analytics, AI/ML, and Cloud Management, Kanerika prides itself on its expertise in employing cutting-edge technologies and agile methodologies to ensure exceptional outcomes. With a proven track record across various industries, Kanerika maintains rigorous quality standards, backed by ISO 27701 certification, SOC II, and GDPR compliance. As a distinguished partner of Microsoft, AWS, and Informatica, Kanerika’s commitment to innovation and strong partnerships positions it at the forefront of empowering businesses for their growth.
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