Aging populations, cuts in public healthcare funding, rising costs, and concerns about patient safety burden the medical device industry. While the sector has performed well in recent years, the largest firms face challenging price pressures, increasing product commoditization, and expanding regulation.

The Client, a global digital healthcare leader, needed to address these issues by providing senior management with real-time business intelligence to drive business growth and giving its operational teams better tools for improving revenue, costs, and patient safety and satisfaction. Like many multinational firms, the Client’s maturing, siloed data systems meant data was not consistently defined. They stored data on device diagnostics in a legacy data warehouse and managed departmental analytics individually. To create a holistic business view, their data needed to be integrated across functions.

Building an effective corporate data architecture required accurate data capture with continuous updates, integration, and maintenance. They also needed a more modern analytics platform that executed the right algorithms to produce effective visual dashboards and reports, supporting both operational and strategic needs. They knew greater visibility into the end-to-end lifecycle of each medical device could expand patient services opportunities while also reducing costs and supporting increased regulatory requirements.