SeaLink is Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. It is one of Australia’s most experienced and diverse multi-modal transport businesses, boasting performance-driven capabilities across ferry, bus, and light rail. SeaLink moves more than 206 million customers per year, has over 8,900 employees and operates approximately 3,500 buses and 116 ferries.
SeaLink uses acquisition strategy to expand its business and constantly look for opportunities for growth in current market and complimentary market. Business Intelligence has been the main contributor in their impeccable planning to deliver world class customer service and a great holiday experience. Aiming to be the best in the industry, SeaLink management looks for a consolidated view of Travel, Finance and Contact Center Da.
SeaLink works on mega-tenant system which do not communicate with each other. Consolidation of multiple systems including Travel System, Accounting system and the Contact Center system was a challenge. Also, acquisition of multiple companies with their independent systems meant more and more data which their current BI system was not designed to handle; nor could it handle complex layers of data in multiple formats.
SeaLink had the following requirements to be provided with a new BI solution:
- Collate almost 2 billion data points from multiple sources without compromising security.
- Need for executive dashboards and reports to be consolidated from different data sources across various platforms.
- With the consolidated data at one place, the BI solution needed to have multi-tenant row-level security.
- The BI system should be able to send reports to different stakeholders in different formats.
Kanerika has designed a system to make information available within hours or days to the respective stakeholders by virtue of incremental refreshes.
Ability to work with an extremely diverse set of both internal and public data sources, including real-time data streams, provided 360° holistic view of business that supports both daily functional management and executive decision making.
Interactive visual reports have been created for users to analyse and make better decisions.
Statutory and compliance reports, designed in a predefined format, have been provided to internal and external stakeholders.
Kanerika created a secure multi-tenant system from a monolithic system and used Incorta that enabled in generating real-time reports and dashboards. Incorta was selected because of its capability to handle large volumes of data and ability to offer row-level security efficiently.
Kanerika was able to provide secure content to every subscriber of the report either on the system or via Email.
A consolidated data warehouse has been created from multiple sources in the Incorta system and the data is refreshed at the required frequency.
Kanerika has made it possible to provide diversified information to all the stakeholders by using complex formulations and effective ETL (Extract Transform and Load) integrations.
Security team can easily identify any data security breach through the new data architecture. And this allowed them to take action momentarily.
The executive gets detailed information on their products and delivery processes. It also shows what kind of data is present in the systems.
Security team can easily identify where the sensitive data is flowing and take corrective measure on them.
Kanerika is a niche consulting firm building efficient enterprises with deployment of automated, integrated and analytics solutions. Kanerika enables efficient enterprises through its unique digital consulting frameworks and AIOps enabled compostable solution architecture. We partner with some of the top vendors to solve some of the critical data and process related challenges. We help some of the top brands across the globe in increasing their speed to respond in evolving market conditions, reducing their cost of operations, empowering them with the right tools and insights for effective decision making.