Problem

Leading extended healthcare provider in North America manages the invoices from their remote centres to central location and to banks for payment processing. Remote centres send the invoices at central location via email, mostly PDF invoices (scanned or images). Central Team of AP specialists receive these invoices, manually creating those invoices in workday for processing and sending the request for payment to banks. This manual process leads to delayed or missed payments and more importantly processing refunds of advance payments.

Healthcare provider was looking to automate this invoice processing for all its 30+ remote healthcare centres.

Key Challenges

Remote staff isn’t of IT specialists and hence aren’t trained to use AP systems to enter invoice data. Also, application security configuration is not structured due to various reasons thereby making invoice data invisible across centres. This leads to local invoice creation on remote centres and sharing via email implying that:

1. It is a tedious process, a lot of time is consumed in carrying out the tasks.
2. Human error and data getting lost in translation is bound to happen. 
3. Invoice entry from the received emails always leads to reconciliation challenges

When you automate Accounts Payable workflows, you guarantee that each invoice is delivered and managed on time, including invoice exceptions, building trust and increasing suppliers’ confidence.